Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Achievers Counseling ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Achievers Counseling provides mental health counseling services, including but not limited to:

• Individual, couples, and family therapy
• Online counseling and teletherapy
• Psychological assessments
• Group therapy and support groups
• Employee assistance programs (EAP)
• Community mental health programs
• Crisis intervention and support

3. Eligibility

To use our services, you must:

• Be at least 18 years of age, or have parental/guardian consent if under 18
• Have the legal capacity to enter into these terms
• Reside in a jurisdiction where we are licensed to provide services
• Not be prohibited from receiving our services under applicable law

4. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring proper logout from your account

We reserve the right to terminate accounts that violate these terms or are inactive for extended periods.

5. Telehealth Services

Our telehealth services are subject to specific terms:

• You must have appropriate technology and internet connection
• You must be in an appropriate private location for sessions
• Telehealth has limitations and may not be suitable for all conditions
• Emergency situations may require in-person care
• You are responsible for verifying your state of residence for licensing purposes

6. Appointments and Cancellation

Booking: Appointments can be scheduled through our website, by phone, or through your client portal.

Cancellation Policy: We require at least 24 hours notice for cancellations. Late cancellations or no-shows may be subject to fees:

• Less than 24 hours notice: 50% of session fee
• No-show without notice: Full session fee
• Emergencies are considered on a case-by-case basis

7. Payment and Insurance

Fees: Fees for services are disclosed prior to treatment. Payment is due at the time of service unless other arrangements are made.

Insurance: We accept various insurance plans. You are responsible for:

• Verifying your coverage and benefits
• Understanding your co-pays, deductibles, and co-insurance
• Paying any amounts not covered by insurance
• Providing accurate insurance information

Self-Pay: For clients paying out-of-pocket, fees must be paid before or at the time of service.

8. Confidentiality

We maintain strict confidentiality in accordance with HIPAA and professional ethics. However, confidentiality may be limited in certain situations:

• Imminent risk of harm to self or others
• Suspected child or elder abuse
• Court orders or legal mandates
• Insurance billing requirements

9. Crisis and Emergency Services

Our website and services are not intended for crisis intervention. If you are experiencing a mental health emergency:

• Call 911 or go to your nearest emergency room
• Call our 24/7 crisis line at +2347047077271
• Contact the National Suicide Prevention Lifeline at 988

10. Intellectual Property

All content on our website, including text, graphics, logos, and software, is our property or licensed to us and is protected by copyright and other intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Modify or create derivative works from our content
• Use our trademarks without written consent

11. Limitation of Liability

To the fullest extent permitted by law, Achievers Counseling shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or goodwill
• Service interruptions or technical failures
• Actions of third parties

Our total liability shall not exceed the amount paid by you for services in the 12 months preceding the claim.

12. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind. We do not guarantee:

• Specific treatment outcomes or results
• Uninterrupted or error-free service
• That our services will meet your specific expectations

Mental health treatment outcomes vary by individual, and we cannot guarantee specific results.

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of [State], without regard to its conflict of law principles. Any disputes shall be resolved in the courts of [State].

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the revised terms.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

Achievers Counseling
Email: legal@achieversng.com.ng
Phone: +2347047077271
Address: Online Meeting via WhatsApp, Google Meet and Zoom