Privacy Policy

1. Introduction

Achievers Counseling ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information: We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book counseling sessions
• Fill out contact forms
• Subscribe to newsletters
• Participate in surveys or promotions

This information may include: name, email address, phone number, mailing address, date of birth, emergency contact information, and insurance information.

Health Information: As a mental health service provider, we collect protected health information (PHI) in accordance with HIPAA regulations. This includes:

• Mental health history and treatment records
• Session notes and clinical documentation
• Insurance and payment information
• Assessment and evaluation results

Automatically Collected Information: When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Provide mental health counseling and related services
• Process payments and insurance claims
• Communicate with you about appointments and services
• Improve our website and services
• Comply with legal and regulatory requirements
• Send promotional communications (with your consent)

4. HIPAA Compliance

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). This means:

• Your protected health information is kept confidential and secure
• We only use and disclose your PHI as permitted by HIPAA
• You have rights to access, amend, and request restrictions on your PHI
• We maintain appropriate technical, administrative, and physical safeguards

5. Information Sharing

We may share your information in the following situations:

• With Your Consent: We may disclose your information with your explicit permission.
• Treatment, Payment, and Healthcare Operations: We may share information as necessary for these purposes.
• Legal Requirements: We may disclose information when required by law or to protect safety.
• Business Associates: We work with vendors who help us provide services, under HIPAA-compliant agreements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure servers and firewalls
• Regular security assessments
• Staff training on privacy and security practices
• Access controls and authentication procedures

7. Your Rights

You have the following rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. We use:

• Essential cookies for website functionality
• Analytics cookies to understand site usage
• Preference cookies to remember your settings

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Achievers Counseling
Email: privacy@achieversng.com.ng
Phone: +2347047077271
Address: Online Meeting via WhatsApp, Google Meet and Zoom